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MyChart ® Epic Systems Corporation

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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
My activation code does not work, what should I do?
Where can I update my personal information (e.g., home address, e-mail or my password)?
MyChart Billing
What is MyChart Billing?
Where can I view my billing information?
Can I see billing information for my child's account?
Who else can see billing information for my child's account?
Can I pay my bill online?
How do I pay my bill within MyChart?
I'd like to pay a bill but I'm not the patient's guarantor. Can I still pay the bill?
Why can't I see a balance?
Will I receive notifications or reminders for my billing information?
Can I schedule recurring payments?
Can I pay all of my Children's Health bills via my MyChart account?
Is my credit card information secure?
I need an itemized bill for my insurance company or health savings account. What should I do?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?

What is MyChart?

MyChart is the online health records system Children's Health offers our patient families. Available in both English and Spanish, MyChart provides a comprehensive digital dashboard of your child's health care needs. From the convenience of your personal computer or mobile device, you can:

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Is there a fee to use MyChart?

No, MyChart is a free service offered to our patients.

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How do I sign up?

Fill out and submit this registration form on the Children's Health MyChart portal. Our Health Information Management team will review and verify your information, and email you an activation code within seven days of your request.

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Who do I contact if I have further questions?

You may call our MyChart Patient Support Line at 1-866-499-2742.

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When can I see my test results in MyChart?

Most test results are released to your MyChart account within one to 12 days.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Tests of a very sensitive nature are not released to MyChart.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within one to three business days. Please note that MyChart should not be used for urgent situations. As always, dial 911 if it is an emergency.

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Can I view a family member's health record in MyChart?

Yes you can. This is called proxy access and allows a parent (or guardian) to log in to their personal Children's Health MyChart account, and then connect to information regarding their family member.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must request and establish their own MyChart account by filling out and submitting a registration form on the Children's Health MyChart portal. Our Health Information Management team will review and verify your information, and email you an activation code within seven days of your request.

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I forgot my password. What should I do?

You may contact our MyChart Patient Support Line at 1-866-499-2742 to request a new, secure password. You may also click the "Forgot Password/Account Reset" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact the MyChart Patient Support Line at 866-499-2742 and after we verify your information, a new code will be sent via e-mail.

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My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, you can call our MyChart Patient Support Line at 1-866-499-2742.

Where can I update my personal information (e.g., home address, e-mail or password)?

Log in to MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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What is MyChart Billing?

Depending on your level of access, MyChart Billing allows you to view current open accounts, previous statement information and previous payments, and make payments.

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Where can I view my billing information?

When logged in to your personal Children's Health MyChart account, you can view billing details by clicking the Billing tab, which is visible from the Welcome page. From there, select "Billing Acct Summary." When using the MyChart mobile app, you may need to swipe to the next page to find the billing feature icon.

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Can I see billing information for my child's account?

If you are the guarantor for your child and have an active Children's Health MyChart account that is linked to your child's account, you can view your child's billing information. If you need to link your account to your child's account, call Health Information Management at 214-456-2509.

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Who else can see billing information for my child's account?

Only the guarantor (the person financially responsible for an account) can see billing information, provided the Children's Health MyChart accounts are linked. Guarantors can view all billing information for any patients associated with their accounts. Individuals who only have clinical proxy access cannot see billing information.

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Can I pay my bill online?

As is the case with viewing billing information, the ability to pay a bill depends on your level of access. If you have the appropriate level of access, you can pay your bill online and receive a confirmation number sent directly to your MyChart message center.

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How do I pay my bill within MyChart?

If you have appropriate access, you can pay your bill by logging in to your MyChart account and navigating to your statement. To do this: